Privacy Policy
Terms & Conditions
Privacy Policy for Microlab
Effective Date: 21/7/2025
Company: Microlab
App Name: Microlab
Jurisdiction: United Arab Emirates (UAE)
1. Introduction
Microlab ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web application ("App").
By using Microlab, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the App.
2. Information We Collect
a. Personal Information
We may collect personal data that you voluntarily provide when you:
Create or update your account
Subscribe to a plan
Contact support
Participate in community features
This may include:
Name
Email address
University and counrty name
Profile photo or avatar (optional)
b. Device and Usage Data
We automatically collect information about your device and how you interact with the App. This includes:
Device model, operating system, and browser
IP address
Device identifiers (e.g., IDFA, Android ID)
App usage data (e.g., time spent, features accessed)
c. Location Information
With your consent, we may collect location data for analytics and service customization purposes.
d. Content
If you upload images, text, or media to the platform, such content may be stored and processed as part of your usage.
3. How We Use Your Information
We use your data to:
Provide and maintain the App and its services
Manage subscriptions and user accounts
Send account-related communications
Improve and personalize your experience
Provide customer support
Perform analytics and monitor usage trends
Comply with legal obligations
4. Third-Party Services
We use third-party service providers to support the App:
Firebase (Google) – for authentication, analytics, crash reporting, and hosting
CatRevenue – for monetization and ad tracking
Zoho – for email campaigns, support, and customer management
These services may collect your information as independent data controllers. Their privacy policies apply in addition to ours:
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following cases:
With service providers who assist us in operations (as described above)
To comply with legal obligations, government requests, or court orders
In the event of a business merger, acquisition, or asset sale
6. User Content
Content uploaded to the platform (e.g., text, images, media) is your responsibility. We may remove or review content that violates our Terms or is flagged by the community.
7. Data Retention
We retain your personal information:
As long as your account is active
As needed to provide services
As required by law or legal claims
You may request deletion of your account and data at any time by contacting us at the address below.
8. Security
We implement reasonable technical and organizational measures to protect your information. However, no digital system is 100% secure, and we cannot guarantee absolute protection from breaches.
9. Children’s Privacy
Our App is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect data from minors. If we discover such data has been collected, we will delete it promptly.
10. User Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request corrections or deletions
Object to processing
Withdraw consent